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Two Leading Online Bingo Sites Ordered to Scrap Unfair Withdrawal Limits

The United Kingdom Competition and Markets Authority (CMA) has named Jumpman Gaming and Progress Play as the leading bingo sites in the country in restricting players from withdrawing their winnings. They have been accused of erecting hurdles in the form of policies with an aim of causing players to continue gambling.

The move by CMA to name and shame Progress Play and Jumpman Gaming followed the release of an investigative report that was published towards the end of August this year. For the past two years, CMA has been undertaking an investigation on bingo firms’ release of players’ winnings.

Online bingo players in the UK have for many years in the recent past complained about restrictions that bingo sites imposed on withdrawals. The players are left in a state where they cannot access their money despite having worn it because of the unfair practices by bingo sites. Their complaints were taken up by CMA where it sought to understand the issue through an in-depth investigation.

The investigation found that some of the bingo sites in the UK market operate dubious policies which are a violation of customer rights. The authority cited a case where bingo sites state in their terms and conditions that players’ balances will be seized if their accounts remain inactive for a given period of time. CMA viewed this detrimental policy as a way of compelling players to gamble more. CMA also found that in some of the cases, winnings are confiscated if bingo players do not show proof of their identity within a given period.

The report also found that bingo sites were restricting the amount that a player can withdrawal at a time. Worse still, other bingo sites were found to be using money laundering controls in a selective manner with a view of delaying withdraws from the winning accounts.

Commenting on the investigative report, George Lusty, senior director at CMA said that individuals who opt to bet in the online bingo sites should be allowed to walk away with their winnings anytime that they desire. Progress Play operates on a business to customer and business to business basis. Jumpman Gaming provides an underpinning of other sites through a business to business engagement. It also operates on a business to customer basis by offering slot sites and online bingo.

The UK Gambling Commission has taken up the issues mentioned in the report and emphasized on the need for operators to offer fair policies to players. It warned that bingo operators engaging in the dubious practices would face strict actions.

Commenting on the issue, Paul Hope, the executive director of UKGC said, “Gambling firms should not be placing unreasonable restrictions on when and how customers can take money out of their accounts.” He urged operators to align their policies with the findings in the CMA’s report.

After their naming and shaming, Jumpman Gaming and Progress Play agreed to scrap the restrictions they had been applying on customer withdrawals. Speaking on the issue, George Lusty confirmed that Progress Play had agreed to do away with its ID check response times and warned other bingo operators that action will be taken against them if they do not follow suit.

CMA and UKGC have been working together to intensify they oversight in the gambling sector. Their efforts have seen UKGC impose fines to operators for violations of betting laws by tenfold in the last financial year 2017/2018 compared to the previous years.

UKGC has warned that unless bingo sites observe standards, fines and penalties will “escalate relentlessly.”

 

Competition in the UK Bingo Market Set to Intensify

Authentic Gaming, a European gambling services firm, is set to start operations in the United Kingdom after the government agreed to its expansion plans. The United Kingdom Gambling Commission (UKGC) gave a license approval to Authentic Gaming so that it can operate its live bingo games in the country. The United Kingdom is a huge and potential market for Authentic Gaming.

It has applied for an operation license considering the value of the industry. It received a nod from the UKGC and now it is ready to enter the UK bingo games market. Authentic Gaming is known for its wide range of live bingo and casino games. Its flagship Authentic Roulette product is streamed live from casino floors across the world. It offers “a portfolio packaged with cutting-edge and engaging live roulette games.” Some of its casino resorts offering live games include; the live arena auto roulette in Malta, Foxwood resort casino in the United States of America, the platinum casino located at the Radisson Blu hotel in Bucharest, the royal casino in Denmark, the Saint-Vincent casino in Italy, and Casino international Batumi located at the Hilton hotel in Georgia.

With the entry of Authentic Gaming, UK bingo market will become competitive. Already, firms such as Mecca Bingo, paddy power bingo, and sun bingo among others are operating in the country. The UK bingo player will have a wider variety to choose from and hopefully, the market will grow. An increase in the number of bingo sites will trigger the development of more compelling adverts as the firms seek to make profits. Authentic gaming distinguishes itself with the focus on regulated markets. Its commitment to regulated betting shows its commitment to eradicating problem betting. Its entry into the UK market is an effort to leverage on the existing need for responsible betting to develop loyal customers.

Authentic Gaming’s entry into the country will mark the first time its live dealer games will be availed to UK players. The firm has been working with UK-licensed gambling operators and specifically LeoVegas and Mr. Green. Its operations in the country are therefore expected to grow fast owing to its already existing market which accounts for nearly half of its client base.

The company is hopeful that entry into the UK market will strengthen its business and make it better positioned going into the future. Commenting on the issuance of the operating license, Jona Delin, the Chief Executive Officer of Authentic Gaming argued that the UK market is a crucial one for the company as it pursues a strategy of expanding to regulated markets. Considering that half of the firm’s client base already has UKGC license, Delin said, “We are eager to bring our games to market – we know they will be a huge hit in the UK players.”

Expressing the firm’s commitment to worthwhile experiences in betting, the CEO said, “We are dedicated to taking the live casino experience level, and making it as thrilling and authentic as possible.”We look forward to taking our first wagers from UK players, and showing them just how spectacular and live gaming can be with Authentic Gaming,” he said. The firm is upbeat about bringing its products and bingo games in the UK market.

 

Rank Group’s Mecca Bingo Drop by 22 percent in Revenue as the Industry Become Stricter

Rank Group, a leading gambling company in the United Kingdom, has reported a 41% decline in its profits for the financial year ended June 2018. The firm blamed stricter checks and a drop in bingo and casino customers for the drop. It has, however, vowed to put in place a turnaround plan that will see it increase its profits in the coming years.

The group registered a pre-tax drop of 41.4% to £46.7 million for the year that ended on 30th June 2018. At the same time, its revenue dropped by 2.3% to £691 million for the period.

While releasing the report, Rank Group described the previous financial year as a “challenging year.” The group blamed “a disappointing performance” that is registered in its Grosvenor Casinos business which experienced a 6.1% drop in revenues to £373 million in the accounting period.

According to the group, several factors caused the poor performance. First, it blamed the new guidelines that were published by the United Kingdom Gambling Commission in September last year. The “enhanced due diligence” requirements for the customers require that more stringent checks are done on punters. As a result, the number of casino goers has declined.

Business was also stalled by the adverse weather conditions that were experienced at the start of the year. Many casino and bingo lovers were forced to stay at home due to the weather and this in return led to a decrease in revenue for the group.

Its Mecca Bingo division registered a 7.9% decline in customer visits over the year. As a result, the division’s revenue dropped by 22.6% to £208.1 million. The operating profits for Mecca declined by 4.3%. However, Rank Group reported that the fall was smaller than expected and attributed the good performance to improved cost controls.

The group also blamed lower win margins for high rollers as a factor reducing traffic to its business. Alongside the poor operating environment, the firm made impairment charges of £26.9 million. The company termed the charges as “exceptional” and included the closure of a casino in Bradford and under performance of five other casinos.

Following the announcement, the group’s shares fell by 6.1% in the London stock exchange. Ed Monk, who is an associate director at Fidelity Personal Investing share dealing platform said that the company’s profit warning in early April coupled with the consistent rise in dividend has eased the situation.

However, the group’s digital business grew by 9% to £122.5 million. The results are indicative that punters were increasingly opting for online betting. Though there was growth in the digital platform, the company reported that there was a slowdown in the second half of the financial year. The slowdown was attributed to the new customer requirements.

John O’Reilly, an industry veteran, and the group’s chief executive said that the company is focusing on a turnaround plan after its decline in profits. “We are now moving quickly to identify key priorities which will begin to realize the significant potential that I have seen first-hand since joining the group in early May.”

He outlined the steps the group was taking by saying “We are taking steps to increase our focus on the customer, to accelerate growth in the digital business, to drive cost efficiencies across the business and to strengthen our organizational capabilities.”

 

Paddy Power Betfair Performs out Spectacularly this Year

Paddy Power Betfair, a leading gambling company, has announced a 7% spike in its annual revenue. This increase covers the six-month duration that commences from January 1st to June 30th. The 7% increase translates to £867 million (€966 million).

Other than the raw increase in the total revenue, there were also increases in other aspects of the income. For instance, the underlying earnings prior to the interest, depreciation, taxation, and amortization increased by 1%. The increased translated to £217 million in terms of constant currency.

According to the same interim results, the profit before tax of the gambling giant rose by 4%. It hit the £106 million mark in the same six-month period. These results coincide with the first two weeks of the 2018 FIFA World Cup. They do reflect a strong show of resilience on the part of the company as a whole.

As regards these developments, Peter Jackson, the Chief Executive Officer of Paddy Power Betfair, had these to say: “We have been busy and successful over the last couple of months here.” “In those months, we have made some meaningful strides and progress in our pursuit of the strategic priorities. Our trading in the second quarter was particularly great. All our brands and operating divisions contributed positively to our double-digit growth in revenue.”

He went on to say: “Our revenue from the online betting division grow by 13% in the second quarter.” “In Australia, our revenue rose by 19% in the same time frame notwithstanding the significant tax headwinds.”

The American branch of the group, on the other hand, experienced a 20% increase in revenue in the said duration. The company further stated that it did welcome the decision by the government of the United Kingdom to lower the stakes on the fixed odds betting terminals. It argued that the negative sentiments that were meted out to these terminals had an adverse negative impact on the performance of the company.

Going forward, the group anticipates the earnings before interest, taxation, depreciation, and amortization to lie within the range of £460 million and £480 million, prior to the impact of US sports betting.

It acknowledges this as a reflection of the trading momentum. It further expects the revenue performance to even rise after the conclusion of the 2018 FIFA World Cup. The group is however apprehensive of the upcoming additional Australian taxes.

To further solidify this success streak, the group has decided to put in place appropriate expansion measures. Its subsidiary, FanDuel, has entered into an agreement with the Boyd Gaming. This agreement is designed to bolster the co-operation of the two firms in the sports betting marketing of the United States.

These strategies have further been given a boost by a Supreme Court earlier this year that struck down a 1992 federal law that restricted the acts of sports betting. This decision has vested the leeway of regulating betting to the individual states that constitute the Union.

It waits to be seen the extent that these mergers, joint ventures, and acquisitions are going to impact the revenue inflows of the betting firm.

 

Dagenham Mecca Bingo Player Wins 1.6 Million Pounds Jackpot

On August 9th Mecca Bingo betting site announced this time jackpot winner. The winner who turned out to be a single parent is the latest winner of the Dagenham Mecca Bingo ultimate jackpot which made the winner’s net worth rapid rise to £1.6 million rich within a fraction of a second.

The jackpot winner, who wished to remain anonymous, claims to have been a Mecca Bingo player for some years. Although she has been winning several bets, this time it was the undeniably the largest win ever.

Just like all other times the player randomly decided to play the game of The Mighty Tusk on Meccabingo.com with only a stake of one 40p spin. It was a life-changing moment for the winner.

The winner also planned to buy a new home for the family as well as taking them for a family trip. It is very rare for someone to emerge a jackpot winner, actually to most is described as luck.

Before the lucky winner decided what to do with such an amount of unexpected cash, she seemed not to have believed she is the one who won claiming that “I’m still in shock, I haven’t slept a wink since winning! “ The lucky winner claimed the winning news struck as a surprise because she could not believe at one point in her life she could win a jackpot. Her expectations to win have been shallow, but thanks be to God she can now use the lump sum to change the life of the entire family.

The luck winners said “You hear about others winning this kind of money in the news, but you never think it could happen to you. I’m a single parent to five children, and this incredible amount of money is certainly going to improve my life, but more importantly theirs!”

Caroline Webb, the Mecca Bingo betting site spokesperson, congratulated the winner saying that “We hope the winner has a successful house hunt and enjoys the fruits of their new-found millionaire lifestyle with their family!”

With that money she could easily buy a lavish home for the whole family members, own a car and also still have some more money to invest elsewhere. Not everyone happens to win the jackpot as well nobody knows who is going to win the jackpot and at what time. Therefore if you are an online gambler, maybe you should keep trying your luck you may never know when your time is. However, just a free tip of advice, do not bet or gamble online with an expectation to win the jackpot because having such expectations in gambling will lead to disappointments or even depression. Jackpot wins only come as luck to the selected few if you happen to win the prize be grateful to God because that’s a blessing that many are wishing and praying to get.

We are happy for the parent who won the jackpot and wishes the family a happy new lifestyle. Hoping that they will make good use of the millions and better their lives than they are currently.

 

Casino Operators in a Possible Breach of Gambling Codes of Conduct

The Institute of Economic Affairs (IEA) has received a huge donation amounting to around £8,000 from the casino industry of the United Kingdom. This donation was supposedly made moments before the institute released a report of its findings. This report recommended that the current ban on the establishment of new casinos be lifted.

Casino OperatorsMoments before this donation was made, some officials of the National Casino Industry Forum (NCIF) supposedly met those of the Institute of Economic Affairs (IEA). The latter confided with the former sometime before drafting the final report. The report did not, however, mention this interaction in its final report though.

The report decried any attempt to further regulate the establishment of new casinos. It argued that there existed no reason to restrain mid-sized towns from accommodating newer casinos. The report is however open to any new opinions or calls for alterations.

This revelation of a donation was brought to the fore after the Guardian disclosed that the Institute of Economic Affairs had offered assistance to US nationals who had farming interests unbridled access to civil servants and top government officials.

These US nationals had planned to invest a whopping £35,000. Their meeting with Steve Baker, who at that time was the Brexit minister, was supposedly planned for by the said Institute of Economic Affairs.

The think-tank as a matter of fact also confirmed that several persons outside the Institute of Economic Affairs had been granted a peek into the report before it was finally drafted. It has however denied any possibilities of the final outcomes or conclusions being influenced by these interactions and access.

These developments have raised queries as regards the influence that the local casino industry may wield on the various institutions that are charged with the responsibility of overseeing it. The Local Labor party termed the developments as shamed.

In particular, it took issues with the Institute of Economic Affairs for its involvement in “widespread lobbying and scandalous political campaign activities.” It further stated policy was adhered to as part and parcel of the attempt to enable the think tank to pursue its precise goals.

Many members of the public have questioned themselves, ‘Could the independence of the think tank have been compromised?’

In consequence of these developments, some formal investigations have been launched to these effects. The Charity Commission has taken the lead in spearheading these investigations. Alyson White, yet another Government’s lobbyist, has also decided to initiate her own independent investigations.

Further to these, Ms. White has also revealed that she has launched an independent inquiry on whether the think tank, which was supposedly created as an educational non-profit organization, should, in fact, be registered as a lobbying body.

On its part, the Institute of Economic Affairs has downplayed any rumors of a possible breach of the existing charity laws. Its director, Mark Littlewood, while commenting on the issue argued that the contributors are unable to influence the final outcomes and conclusions of such a research in whatever shape and form.

The National Casino Industry Forum (NCIF) on the other hand, also denied any compliance with the research outcomes. It further went on to state that it neither commissioned nor paid for the report at all. It has maintained that those donations were made long after the report had already been instigated.

 

 

Crackdown on Advertising and Consumer Law Breaches

In 2016, the Competition and Markets Authority (CMA) in conjunction with the Gambling Commission commissioned a sector-wide survey to assess how the online gambling firms were treating customers.

Gambling CommissionBetween October 2016 and September 2017, Britons gambled a whopping £13.9 billion. The gambling industry employs around 100,000 people. In addition, the United Kingdom has 8,532 betting shops, 152 casinos, 649 bingo halls, and 183,928 gambling machines.

Moreover, during the just-concluded FIFA World Cup, the British households were bombarded with around 90 minutes of betting advertisements. This prompted claims that children were being unfairly subjected to messages that seemed to encourage them to venture into betting.

The government of the United Kingdom has been on the receiving end in light of these developments. It faced criticisms for allegedly taking too long to place curbs on the

£100-per-spin fixed-odds betting termini. These jointly earned £1.8 billion a year for the bookies.

In response to this, the government has responded by putting in stringent measures. These, it avers, shall restrict the amount of time the adverts run on screens. This shall subsequently, according to the government, reduce the amounts of money that are spent on gambling. It came up with these stringent measures following an open consultation with the various stakeholders in the field of gambling.

To actualize this aim, the government has passed legislation to make it easier for gamblers to withdraw their money in case of a breach of the consumer laws or advertising rules. This directive shall come into effect on October 31.

According to the said rule, the government shall also fine any betting firm that violates the stated codes of conduct heavily. These include running adverts that target small children, glorify gambling, and deliberately misleading consumers. The same case shall extend to third-party advertisers like marketing agencies besides sending unsolicited text messages and e-mails to consumers.

Apart from the heavy fines, the gambling commission also imposes an eight-week ultimatum for the operators to settle any disputes that may arise from customers. This is to reduce the tensions, apprehensions, and anxieties that consumers normally confront under such circumstances. These changes in the law, the commission hopes, will hasten and expedite the solution of breaches to the existing laws.

The founder of Justice for Punters, Brian Chappell had this to say, ‘It is positive to realize that the Gambling Commission has ultimately acknowledged that gambling companies require tighter regulations.’

‘Only time will tell of the new rules shall be adhered to the letter. It waits to be seen if the consumers shall enjoy their rights and receive fair treatments. This declaration is incomprehensive but is nonetheless a welcome move.’

In response to these, some gambling firms have already announced their way forward. PT Entertainment, William Hill, and Ladbrokes have already announced their commitment to changing the manner in which they offer the bonus to customers that play online. BGO Entertainment Limited also followed suit a month later.

 

 

 

UK Parents Express Concerns over World Cup Gambling Adverts

During the recent FIFA World Cup, numerous television viewers across the UK complained of too many adverts that centered on gambling. Independent studies have as a matter of fact deduced that a combined 90 minutes of betting-related adverts were beamed to the UK screens throughout the four-week tournament.

This did not go well with most parents and caregivers in the nation. In light of this, well over 115 complaints were lodged to the UK advertising watchdog by viewers across the nation at that time. Most of the complaints were about the frequency of the adverts, the exposure of the same to small children, and the pressure tactics that were employed to push through the betting agenda.

Most parents expressed concerns that these adverts tend to make gambling appear a normal or acceptable way of life. They also decried the enticing and pressure language that the betting firms used to push their message. These, they claimed, included such terms as ‘Bet Now,’ and ‘bet in play, now!’ among others.

Under the prevailing terms of references, no gambling adverts are to be screen before the watershed moments of 9 PM onwards. The same case applies to programs or channels that are exclusively dedicated to children entertainment. Moreover, such firms are prohibited from using tactics and languages that are designed to coerce people to gamble. These rules do not, however, prohibit firms from promoting live odds when matches are in progress.

There was also a general consensus among the viewers that these adverts ate some of the time that was allocated to the FIFA matches. They subsequently asked the UK’s advertising watchdog, Advertising Standards Authority, to step in and rein on the menace.

After the formal receipt of these complains, the UK’s advertising watchdog decided to embark on independent investigations. At the moment, the watchdog agency is evaluating those complaints to ascertain whether they indeed meet the threshold that is necessary for a formal investigation.

The watchdog is also set to determine whether those tactics that were used by the various betting firms violated the stipulated UK advertising codes. Of particular interest to the watchdog agency will be whether the tactics went against the new rules that were established in February to combat problem gambling.

It will be interesting to note the subsequent course of action that the watchdog shall take. This is because FIFA matches do not fall under the jurisdiction of the watchdog. Because of this, watchdog agency lacks the mandate to penalize or enforce such rules on the program.

The watchdog shall most likely follow in the footsteps of other watchdogs world over. They might tighten the noose on gambling adverts and the revenues that are derived from advertising. This is to hinder the popularity and the adoption of gambling as a whole.

Italy, for instance, has taken the lead in doing so. The nation’s Minister for Labour and Economic Development, Luigi Di Maio, has already proposed to ban all forms of gambling advertisements. The only exceptions to this rule, he stated, will be the companies that already have advertising contracts.

Australia has also banned any form of advertising during the day, even for live sports. This shall greatly reduce the number of persons who will most likely view the adverts, keep small children off such adverts, and contribute towards combating problem gambling.

The jury is out. It waits to be seen the kinds of recommendations that the watchdog shall propose. It also waits to be seen the reactions and responses that the various stakeholders shall put forth. This is also interesting considering the liberalized nature of much of the UK’s business sectors.